chatr

Sometime last fall I decided to switch car insurance companies because the one i was using was pretty costly. I made this decision because I really had not had any accidents and I was just paying a lot of money for nothing. I switched to ESurance after seeing many commercials about how they were so much cheaper I decided to give them a shot. They indeed were cheaper so I signed up for a policy and went on with my life. Ironically no more than three or four days after switching policies I was parked at Panera working from there for the morning when I came out to realize that someone had hit my car and took off. Some people just suck at life. I filed a claim that day, gave the information, and went about me business. Estimators came out to my place, got things prepared, and otherwise had things looking like they were all ready to get fixed up. Then I got the phone call. A claims investigator called me and asked me to repeat what happened over a recorded telephone conversation. After I was finished he informed me that my claim was going to the special investigations unit and would be put on hold until further notice. What, you ask? Why would they put my claim on hold for investigation? Simple. I had no way to prove that I was where I said I was on the day that I filed the claim. The police wouldn't do anything because it was a private parking lot, and I had no receipt from the Panera I was at that day, so according to ESurance, my claim wasn't valid and unless I could prove that I was at that Panera on that day when my car got hit, they were not going to cover my claim. I went back and forth for months with these people trying to get things patched up and did everything they asked. I let them call people that talked to me that day, I gave them every piece of info they asked for and still they denied my claim. The last kick in the teeth came when I called to cancel my policy just the other day after being took. They made me pay a cancellation fee. So I gave my money to a company to provide a service which they refused to provide, and when I wanted to stop the service they never provided they made me pay them more money. ESurance, you are dead to me. Hopefully I deter enough people with this post to cost them more money than they would have had to spend just fixing my car. This might be a far shot from reality, but at least I can let you all know NOT to switch to them ever.